Update Primary Insurance on Case.
Claims are being sent with the wrong payer ID even though I have the correct payer ID in Master Setup ?
Check if the Insurance entry is listed twice on the system. Could be that Insurance entry patient linked is inactive. Hence make sure you check ‘Show Inactive’ to show all entries.
Only BILL_TO_PT option is available to save a charge on Enter Charges screen. I want to bill it to Insurance. How do I do that ?
Make sure that the charges are created under an Insurance Case.
Check if COB checkbox was checked while posting the primary payment or re-billing.
System shows my claims were sent out and the payer doesn’t have the claim on file even after 15 days. Why ?
This could be due to Clearing House Rejection, File Rejection, Claim sent to Wrong Payer ID or Clearing House production Issue.