Provider off time is the absence of a provider. It could be an absence for a while during a day or a holiday break, which can last for days. Such off-times could be saved in advance to block scheduling for the provider during those hours. There are two ways to create a provider off-time.


This is an easy way to create a single(non-recurring) off-time. Right click on the appointment time slot of the provider and click on ‘Create Break/ Off-time’.

Provide the Start time, End Time and description and save the changes.


1.  From the Scheduler page, click on the additional menu icon and select “Setup Provider Off Time.”

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2.  Once the provider off-time page opens up, all provider off times that are set up for a two-month period starting from the previous month are shown.

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3. To add a new Provider Off Time, click on the button on the top right of the provider off time listing page. This opens up the Provider Off time information page.

4. Provide the provider name and provide other details. Start Date, End Date, and practice Status(whether the practice will be open or closed during this period) are mandatory fields. Click on Save.

Note: To specify a time along with date, select off-time type as “Off-time” from the drop-down. This way users can select the time as well for the off-time. 

How to Edit, Delete Provider Off time

1. To edit an off time, identify the off time from the list and click on Edit icon against it.

2. To delete an off time, click on the delete icon against the off time.

3. We can use the Provider and Date parameters on this page, to filter out off time specific to a provider or particular to a date range or both.