- Check when exactly does this error come up? Is it while logging into the PracticeSuite or on any specific window etc.
- What is the exact error message?
- Which account does this error pop-up on?
- Does this affect just one user or multiple users?
- Does this happen on one computer or multiple computers?
- Support team should try reproducing this on their system.
- Get the cookies, cache, temp files and history deleted from the customer’s system and then ask them to login to the PracticeSuite account and check if they still receive the error.
- If the issue persists escalate this to the development team and tell the customer:
