Adding a New Case Type
To add a new case type, follow the below-given steps.
1. From the main menu, select Advanced Setup and then click on All Lookups.
2. On the Billing Lookups tab, click on CASE_TYPE from the Claim Lookup Types on the left and click button (highlighted in Image 1) to add a new Case Type.
3. On clicking button, Image 2 shows up. Enter the Value, Value Description, and Code, and check the checkbox Editable if you want to make it user-editable.
4. Click on Update. The newly added case type will be displayed as in Image 3.