1. Go to Advanced Setup -> Notifications->Appointment Reminder Email tab and select the option ‘Appointment Status and Type Specific Templates’ from the Message Option. Click on Save.

2. Go to Advanced Setup -> Letter Master and create new letter using icon on the top-right corner of the screen.


Letter name: <<Schedule Status>>#<<Schedule Type>>”. For eg. “CONFIRMED#APPOINTMENT”

Content: The message content that should go in the letter.

3. Save the letter.

4. You can create letters for missed appointments, cancelled appointments, etc. in a similar way.

5. The system will send emails whenever an appointment is set to the specific status and type.