The payment reversal is done when payment is mistakenly applied to an encounter line. The reversal process reverses the amount back to the parent payment. The button in the charge master is used for this purpose. The reversed amount will be reflected in the unapplied amount of the parent payment. To do payment reversal, follow the below-given steps.
1. Select Charges from the main menu and then click on Edit Charges.
2. On the Edit Charges (Charge Master) screen, enter the Patient Name and click on the required encounter on the left pane (see Image 1).
3. To reverse payment for a line item, click on the button (highlighted in Image 2) corresponding to that line.
The following screen pops up once the button is clicked.
Enter the Rev. Paid amount against the payment which has to be refunded. If there was an adjustment in the initial paid amount that needs to be reversed, enter the Rev. Adj. amount.
Select an appropriate Status from the drop-down and click on Reverse. This reverses the Rev. Paid amount back to the payment and thus gets reflected in the ‘Unapplied amount’ of the parent payment.
3.1. In the Refund Option section, select either To Payer or To an existing payment.
a. To Payer: This option is used to refund the amount back to the payer. If To Payer is selected, the payer name, payment method(cash, check, credit card or EFT Pay), payment date, Acct. date, etc., and other details pertaining to the payment gets displayed. Edit the required fields(if necessary).
b. To an existing payment: This option is used to transfer the amount to another existing payment. Search for the payment using either Payment#/PSTS#/Check#/Patient/Insurance from the drop-down and type in the necessary value in the nearby field. You can also search using payment dates. The payer name, payment method(cash, check, credit card or EFT Pay), payment date, Acct. date, etc., and other details pertaining to the payment gets displayed. Edit the required fields(if necessary).
4 Click on Save.