The reversal of payment happens in the following situations:
The button reverses the applied amount with regard to a patient and reflects the corresponding increase in the parent payment. Reversal of the applied amount can be achieved through the Chargemaster screen.
From the main menu, click on Charges and then go to Edit Charges.
On the Edit Charges (Charge Master) screen, enter the Patient Name and click on the DOS from the right to reverse a payment.
To reverse payment for a line item, click on the button corresponding to that line. The following screen pops up once the button is clicked.
Enter the Paid and Adjusted amount against the payment number that needs to be reversed.
Select an appropriate Status from the drop-down and click on Reverse. This reverses the applied amount to this encounter and reflects the increase in the parent payment.
In the Refund Option Section, select either To Payer or To an existing payment. Provide the necessary details and click on Save.