USIO Payment Gateway Error Codes and The Fix* The list below is for all of the credit card error codes and how to fix them. If you receive the approval or success, it will mean “00” (code for a successful transaction), and typically no action is required and a payment for the charge will be […]
Category: FAQs – Payments
Important FAQs on ERA
1. If I change the status of the ERA to ‘Processed’, why does it not process the ERA? The mentioned process only changes the ERA status and does not actually process it. To process the ERA, we are required to use the Process button, whereby a payment entry is created, and use ‘Proceed to Post’ […]
How do I Apply a Payment?
Payment is applied either using the existing Payment Entry or creating a new Payment Entry. 1. For existing payments, search for the payment in the Payment Search screen and click on the Apply button to take to the posting screen. 2. For new payments, there are two ways: a. Click on button in the Payment […]
Does the system flag if the Allowed Amt is less than the allowed in the fee schedule?
Yes. In the ERA Posting Page, Allowed Amount(ERA) will be red-texted if less than the calculated allowed amount based on the fee schedule and orange-texted if it is higher.
What does Auto Populate Paid Amt do?
The feature is only applicable while posting patient payments. If the Auto Populate Paid Amount checkbox is selected, it should populate the PAID field with the available on-account patient balance.
How do I refund if the payment is applied?
Go to Charges from the main menu and choose Edit Charges. Search for the Patient and select the Patient DOS. Use the button on corresponding procedure code line. Now, over the posting activity screen, enter the amount to be reversed under the PAID field. Here we have two options, either to use the REVERSE or […]
How do I refund if the payment is unapplied?
To refund unapplied payments, go to Payments from the main menu and chose Enter/ Edit Payments. Search/ look up the payment entry and use the button. Enter the amount to be refunded and click on Proceed. Click on Save.
Where can I see the applied and unapplied payments for a patient?
1. I4. Payment Deposit Report Run I4. Payment Deposit Report, select payer entity as Patient and provide the patient name and run the report. 2. Through the Payment Screen On the Payment Search screen, select the Payer Entity as Patient and then enter the patient’s name in the Payer Name field. Click Search to view […]
How can I quick post On Account patient payments? Can I use this screen for insurance payment posting?
Mass Posting screen allows you to apply patient payments in a quick and efficient manner. The screen allows you to post multiple payments made by multiple patients concurrently. The lines displayed for posting are given in Table 1. Payment Type Lines Listed for posting CoPay, Deductible, Co-Ins All encounter lines, both patient responsible and insurance […]
How to do a bulk reversal?
For bulk reversal, go to Payments from the main menu and choose Enter/ Edit Payments. Lookup the payment entry and use the Bulk Reverse button. Click on the Bulk Reverse option after entering the details.