ORM Redressal Survey questionnaire configuration is done from the EHR Admin page. The following explains the steps in configuring a redressal survey and preparing the survey questions. 1. Login to Practicesuite. 2. Select EHR Advanced from the main menu and select EHR Admin. 3. Click on the on the top right of the EHR Admin […]
Category: Online Review Management (ORM)
ORM Survey Questionnaire Configuration
ORM Survey questionnaire configuration is done from the EHR Admin page. The following explains the steps in configuring a survey and preparing the survey questions. 1. Login to PracticeSuite. 2. Select EHR Advanced from the main menu and select EHR Admin. 3. Click on the button on the top right of the EHR Admin page […]
ORM Workflow in Patient Portal
Here are the steps patients have to follow to complete the survey at the patient portal. 1. Log in to the patient portal using patient login credentials. 2. If there is a survey pending for the patient, a pop-up alert will be shown on the portal home page, as shown in Image 1. Image 1 […]
ORM Workflow and Management
The following explains the steps in sending the survey questionnaire to the intended patients. 1. Login to Practicesuite. 2. Select Report Central from the left menu and on the Reports tab of the opening page, click on A1. Appointment Schedule Report. This opens the Appointment Schedule Report tab where appropriate search parameters are to be […]
ORM Set up
The initial set up of ORM like the auth mail ID, auth Mail password, SMTP host, etc., can be done in the Survey tab in the Appointment Notification/Reminder Set up page. The below-given steps explain the way to set up ORM. 1. Login to Practicesuite. 2. Select Advanced Setup module from the main menu and […]
Introduction to Online Review Management (ORM)
Practicesuite has a very important module known as Online Review Management that would help you in seeking the feedback and suggestions of your existing patients and rate yourselves online. This rating can help you in boosting your revenue. Today, more and more physician revenue is tied to online ratings. 84% of patients use online ratings […]