The Balances and On Account (Unapplied Payments) can be reviewed while scheduling a patient, or opening up an existing appointment. To view the balance and on-account information of a patient, follow the below-given steps.
1. Select Scheduler from the main menu. The scheduler screen opens up. See Image 1.
2. Click on the required patient to open the schedule Information screen.
3. If the patient’s appointment is not visible in the scheduler, search for the appointment by clicking on 
icon and click on Search Appointment from the drop-down. In the screen that opens, provide either the patient name or legal entity, provider, DOS, etc. in the appropriate fields and click on Search. From the list of patients displayed, click on the desired patient. The schedule screen of the patient opens up. Refer to Image 2.
4. The Billing information section on the patient’s schedule Information screen (highlighted in Image 2) displays the Insurance, Patient Balances & the On-Account totals for the patient.