The absence of the eligibility payer ID in the insurance master may be the cause of this. Proceed to Insurance Master and enter the eligibility payer ID.
Category: FAQs – Charges & Claims
How do I work my rejections?
For a complete list of Trizetto rejections, their explanations and possible provider actions, click here.
How to change responsibility to Guarantor?
Go to Charge Master. Search and select the patient and choose the appropriate DOS from the Encounters section. Against the intended procedure code lines, change the status from BILL_TO_PR to BILL_TO_GR and click on Save Line.
FAQs on XSuperbill Screen
1. What is the main purpose of the XSuperbill screen? XSuperbill is used for bulk processing of charges imported from integrated EHR systems into PracticeSuite. 2. How can you do bulk processing of charges imported from integrated systems through this screen? Use adequate filters to list the charges. Select the needed charges from the listing […]
Are the notes or activity captured on the claim/line?
Notes entered in the collection manager will be captured in the line activity but it does not get captured on the claim
In which screens can I see the notes entered through Collection Manager?
Notes entered in collection manager can be seen under Line Activity in Charge Master and in Insurance Aging Report from Report Central under Aging.
How to add a patient to an installment plan and generate installment letters?
Go to Charges from the main menu and select Edit Charges. Search and select the Patient and the DOS. Click on the Patient tab and select Installment Plan. Click on the button to add a new installment. And in order to generate the installment letter, go to Generate Patient Statement(s) from Report Central and select the […]
How can you make the system autopost On Account amount to patient responsible lines when the payment is being applied either from manual or electronic posting screens?
If Auto Post Patient Payments option is check as Yes, then while posting insurance if the patient has on account amount, the system will automatically post the payment. This can be done by selecting Advanced Setup from the main menu and choosing Billing Options. From the Billing Options screen, select the checkbox for Auto Post Patient […]
Where can I see a file acceptance status (999 response) in the system?
To view file acceptance status, go to Charges from the main menu and select Submit Claims. Select the Claim Log tab from the screen. Enter the required parameters and click on Search.
How soon after submission does my claim get processed by the clearinghouse?
This depends on the clearing house. Relay Health takes 1-3 hrs , whereas Emdeon and Trizetto takes 24 hrs.