Customization of TeleMed Notification
This article outlines the steps to customize the SMS and email TeleMed invitations sent to patients.
Steps
1. Navigate to Advanced Setup->Letter Master.
2. Click on the 
on the top-right part of the screen to create the new template.
3. Provide the letter name as SMS_TELEMED for the message alert (EMAIL_TELEMED for the mail invite).
4. Type in the letter body with appropriate tags.
5. Save the letter.
6. The next time a provider invites a patient via the TeleMed icon, the customized alert will be sent.
Allowed Tags
| #@TELEMED_URL#@ |
| #@PATIENT_FULLNAME_FIRSTLAST#@ |
| #@PATIENT_FNAME#@ |
| #@PATIENT_MIDDLE_NAME#@ |
| #@PATIENT_LNAME#@ |
| #@Provider FName#@ |
| #@Provider LName#@ |
| #@Provider Name#@ |
| #@Provider_Title#@ |
| #@PRACTICE_NAME#@ |
| #@LEGAL_ENTITY_NAME#@ |
| #@LEGAL_ENTITY_PHONE#@ |
| #@SERVICE_LOCATION_NAME#@ |
| #@Appt Date#@ |
| #@Appt Time#@ |
| #@DATE_OF_SERVICE#@ |
| #@Today’s Date#@ |
7. If the practice does not follow the above steps of customization, the default SMS/email format given below will be used to send the alerts.
Standard SMS/Email Standard Format
Dear <patient>
Please click <https://telemed.practicesuite.com/9mr64982xxxxxxx >to begin your teleconsultation with <practice name>. This will prompt you to either install the Telemedicine App or continue the audio/video call with the doctor directly in your browser.