Insurance claims can be overridden to bill individual lines to the patient or to write them off. The Override drop-down in each line in the charge entry screen is used for this purpose. By default, Override has the value ‘None’ meaning that there is no override for the line and the line is set to the same status as the whole encounter.
1. To override the insurance claim line to patient payment, select the override status as BILL_TO_PT corresponding to the encounter line that needs to be billed to the patient. See Image 1.
2. Once the charge is posted, the encounter line 3 (82962) will be billed to the patient regardless of the status selected while posting the charge. Refer to Image 2.
