To close Case information of an existing patient, open the Search Patient screen from the Patient module and search for the patient whose case is to be closed by entering the Last Name, First Name, Home Phone, MR# or DOB. Select the name of the patient from the list to open the Patient Information page […]
Category: FAQs – Patient & Patient Account
How to Search for a Case?
Go to Patients from the main menu and search and select a patient. From the Patient Demographics page, choose Case. This will open up the Case window for the patient.
Unable to scan multiple documents on the Document management screen. I try to scan something immediately after for another patient, instead of getting the text in the small white screen (where you drag the document to) I get a blank screen
This might be due to mismatch in Java version. The customer may have Java 6 on his/ her system which may not be fully compatible with PS applications. The customer can confirm Add/ Remove the Java version on the system by going into the Control Panel Programs (or Programs and Features if Vista/ Windows 7) […]
Customer is facing problems with Java update 22 & 23. Customer is able to load just one document at a time on the document management screen. He has “Java 6” installed on this system.
This might be due to mismatch in Java version. The customer may have Java 6 on his/ her system which may not be fully compatible with PS applications. The customer can confirm Add/ Remove the Java version on the system by going into the Control Panel Programs (or Programs and Features if Vista/ Windows 7) […]
How to run a batch eligibility?
To run batch eligibility, go to Report Central from the main menu and select Eligibility Status Report under the Scheduler section. Generate the search results by applying the required search parameters such as Appt. Start Date, Appt. End Date, Appt. Type, Appt. Status, Appt. Source, Legal Entity, Provider Name, and the Coverage Status from the […]
Why would an Authorization not show on the Enter Charges screen?
If the authorization number is not linked with the patient case then it wont show under Enter Charge screen
Do charges on Hold in the Enter Charges screen show up on the AR or Patient Ledger?
No. Charges on HOLD in the Enter Charges screen will not show up on the AR or Patient Ledger
How do you delete a patient?
It is not possible to physically delete a patient record. However, the patient can be deactivated by unchecking the box for Active in Patient Demographic page and saving it. To deactivate a patient, go to Patient from the main menu and search and select the patient from the screen. Uncheck the box named Active from […]
What does the On Account money on the Ledger mean?
On account is Patient Credit which is yet to be posted.
Do I inactivate the insurance if the same insurance level changes from secondary to primary or vice-versa?
If any claims are submitted for the particular insurance company, it is required to end-date the insurance and add a new one with updated coverage information. If the claims have not been submitted then we can manually change the coverage from Primary to secondary or vice-versa