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PracticeSuite – Help
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FAQs

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  • FAQs
    • How to Enter ICD-10 code from EHR Module?
    • How do I update/add ICD codes?
    • Some FAQs on eFax
    • Some FAQs on eFax
    • Some FAQs on eFax
    • USIO Payment Gateway Error Codes and The Fix 
    • Important FAQs on ERA
    • How do I Apply a Payment?
    • What does Auto Populate Paid Amt do?
    • Does the system flag if the Allowed Amt is less than the allowed in the fee schedule?
    • Where can I see the applied and unapplied payments for a patient?
    • How can I quick post On Account patient payments? Can I use this screen for insurance payment posting?
    • How to do a bulk reversal?
    • How do I refund if the payment is applied?
    • How do I refund if the payment is unapplied?
    • Can We make a Payment Entry from the Posting Screen?
    • Some FAQs on Collection Manager & Work Queue
    • How can we view a detailed Aging report for a selected patient?
    • If there are multiple locations (Legal Entities), do you need to generate the statements separately for each LE separately using the statements filter?
    • Other than the Patient Statement Summary report, where can you see a list of patients in Precollections/Collections?
    • What is the workflow for patient statements and patient collections?
    • How Do I Run Charges On Hold Reports
    • How do I Print Line level report to view a list of submitted claims for a date or date range?
    • How to Send PWK Info in a Claim?
    • FAQs on Claims
    • How to Send Delay Reason Codes in Claims?
    • How to Add Mammography# To a Claim?
    • How to Populate Reference IDs in Claims?
    • PracticeSuite EDI Enrollment FAQ
    • How To Send Hospice Employee Indicator on EDI Claims?
    • How To Send DRG Code in Institutional Claims?
    • How To Populate Demonstration Project Identifier on EDI Claims
    • How to Send Patient SSN on EDI claim file?
    • How to Send ESPDT Information on EDI Claim?
    • How to Populate Payer Secondary Identification Id with a specific code?
    • How to Populate CLIA In Claim using Service Location?
    • How to set POA indicator in Institutional Claims?
    • How to Add Ambulance Transport Reason Code to an EDI Claim File?
    • How to Add, Delete Appt. Status & Type on the Scheduler?
    • How to add an additional column in Scheduler?
    • Can I drag and drop appointments?
    • How to change the time delta?
    • What Customizations can be Done at Scheduler Options screen?
    • How do I Wait list an Appointment
    • Can I Change Legends In The Scheduler?
    • Why is my Eligibility not working?
    • How do I work my rejections?
    • How to change responsibility to Guarantor?
    • Are the notes or activity captured on the claim/line?
    • In which screens can I see the notes entered through Collection Manager?
    • How to add a patient to an installment plan and generate installment letters?
    • How can you make the system autopost On Account amount to patient responsible lines when the payment is being applied either from manual or electronic posting screens?
    • FAQs on XSuperbill Screen
    • Where can I see a file acceptance status (999 response) in the system?
    • How soon after submission does my claim get processed by the clearinghouse?
    • How do I send an electronic corrected claim to major commercial carriers (does not apply to Medicare)?
    • If I changed the start date of service on the line, how do I change the start date on the tree in the Edit Charges?
    • How do I delete an entire claim? Does that claim still show up after deletion?
    • How can I bill a line (procedure) to patient, when the entire charge other than the procedure has to be billed to the insurance?
    • Can we Default DOS on Charge Entry Screen to another date?
    • Once you move a patient to Precollections, how do you move them back to regular status?
    • How do I view details of an Encounter?
    • How do I – bill the claim for the Supervis. Provider when the Provider’s Asst. has rendered the service.
    • How do I Correct and Re-bill Claims?
    • How Do I Read a Claim Log Report?
    • Where do I Enter Box 10d and/or Box 19?
    • How Do I Update A Posted Charge On Hold?
    • How do I Add a Charge without an Appointment?
    • How do I Post the charge to a new insurance?
    • How Do I Print Claim Status Report With Batch Upload/ Download Status?
    • Why am I seeing lot more claims batched, whereas, I had mass rebilled & generated a lesser number?
    • Why Am I seeing multiple options- CMS & HCFA for paper claim printing? What’s the difference?
    • How do I Track the claims submitted to Emdeon clearing house?
    • How To Use ICD-10 From Charge Master Screen?
    • How To Use ICD-10 From Charge Entry Screen?
    • FAQs on Patient Statements
    • FAQs on Lab Hub
    • FAQs on Immunization
    • FAQs on Modern Version EHR
    • FAQs on Newcrop Access
    • FAQs on EHR
    • FAQs on Security
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    Categories

    • Introduction to Practicesuite 6
    • Authorization 3
    • Online Review Management (ORM 6
    • Setup & Advanced Setup 39
    • Scheduler 27
    • Patient & Patient Account 30
    • Patient Portal 15
    • Charges & Claims 39
    • Payments 21
    • Add-On Services 8
    • Referrals 1
    • EHR 128
    • Report Central 142
    • Collections 5
    • Security 7
    • FAQs 107
    • Product Release 78
    • Inter Office Messaging 4
    • Time Card 1
    • Workflow 3
    • Miscellaneous 4

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