There are two steps to setup a reminder for appointment cancellation.

Step I: Setting up a reminder

Step II: Adding required details for the reminder to be sent.

Step I

Click on Advanced Setup ->Notifications.

2. Select the Appointment Status And Type Specific Templates option and enter other details described below.

From (E-Mail) The sender email address that displays in the reminder.
Auth. Mail Mail ID from which alert is sent.
Auth. Password The password of the authorization mail.
Mail Host Host address of authorization mail.
Subject Subject of alert message send to patient.
Message The alert message that is to be sent to the patient.
Send The alert should be sent, to the patient prior to the selected days/hours before the scheduled appointment
Enable To enable/disable the alert

3. Click on Save.

Step II

1. Click on Setup -> Legal Entity.

2. Choose the Legal entity from the left pane.

3. Click on .

4. Select the option “Charge Penalty for Improper Cancellation” if practice requires the same. Enter the advance notification time for cancellation in the provided field. [Appointment reminder will be send only if the cancellation time falls below this notification time.]

5. Select the message template which is to be sent with the cancelled appointment reminder. Click on the drop-down to show letters with group code APPOINTMENT-REMINDER and select one.

6. Click on ; Appointment Reminders will be sent from the next valid log in onwards.