There are two procedures to setup a reminder for appointment cancellation.
Procedure I: Setting up a reminder
Procedure II: Adding required details for the reminder to be sent.
Click on Advanced Setup and choose Appt. Reminders to open Appointment Reminder Configuration.
Appointment Notification/ Reminder Setup window will open up where you can enter the required details.
Select the Appointment Status And Type Specific option and enter the following details below.
|From (E-Mail)||The sender email address that displays in the reminder.|
|Auth. Mail||Mail ID from which alert is sent.|
|Auth. Password||The password of the authorization mail.|
|Mail Host||Host address of authorization mail.|
|Subject||Subject of alert message send to patient.|
|Message||The alert message that is to be sent to the patient.|
|Send||The alert should be sent, to the patient prior to the selected days/hours before the scheduled appointment|
|Enable||To enable/disable the alert|
Save the Appt. Reminder page after entering all details.
Click on Setup and select Legal Entity menu.
Select the option “Charge Penalty for Improper Cancellation”
Enter the advance notification time for cancellation in the provided field. [Appointment reminder will be send only if the cancellation time falls below this notification time.]
Select the message template which is to be send with the cancelled appointment reminder. [Combo box shows the letters with group code APPOINTMENT-REMINDER.]
Save the Legal Entity Options.
Appointment Reminders will be sent from the next valid log in onwards.